01 — Collection
Information we may collect
Information provided directly
You may provide personal information when you send an enquiry, ask for venue information or communicate with Poker Pavilion Sydney. This may include your name, email address, telephone number and the content of your message. If you voluntarily provide details relevant to a poker table or private poker event enquiry, we may use those details to understand and respond to that request. Please provide only the information reasonably needed for your enquiry. You can contact the venue at [email protected] or +61280152746.
- Contact details
- Name, email address or telephone number you choose to provide.
- Enquiry details
- The request, relevant venue context and information included in your message.
Website-use information
When you use the website, limited technical and usage information may be available through normal web operation. Depending on the interaction, this may include browser type, device type, pages viewed, a referring page, approximate access time and an IP address. We may use this information to operate, secure and improve the website. This policy does not identify particular analytics providers, cookie tools or retention periods. Information about cookies and related choices is addressed in our Cookie Policy.
Information from communications
We may keep records when you contact Poker Pavilion Sydney by email, telephone or another direct communication channel. These records help us handle the request or relationship you describe and maintain an accurate account of the exchange. They may include enquiry details, correspondence and preferences you communicate where relevant. We do not ask you to send information that is not necessary for the matter you are raising.
- Messages sent to [email protected].
- Details shared during a call to +61280152746.
- Context connected with a venue, poker table or private poker event enquiry.
02 — Use
How we use information
We may use personal information for practical purposes connected with your communication, the operation of the website and applicable responsibilities.
Responding to enquiries
We may use contact details and messages to respond to requests about the poker room, poker table availability, poker nights, poker tournaments, private poker events, venue information or restaurant menu enquiries. This use is directed to answering and managing the request you have made, including providing relevant follow-up where it relates to that request.
Operating the website
Technical and usage information may be used to keep the website functioning, maintain security, diagnose issues and understand how website pages are used. Cookie-specific information is addressed separately so visitors can review it in the Cookie Policy.
Managing venue communications
Communication records may be used to coordinate follow-up connected with a poker table enquiry, a private poker event enquiry or another venue request. We may also keep an accurate record of the exchange. This use is limited to the relevant communication context described by you.
Meeting applicable obligations
Information may be used or retained where reasonably necessary to comply with applicable laws, respond to lawful requests or protect the venue, visitors and website. The need for this use will depend on the circumstances and is not intended to extend beyond what is reasonably appropriate.
03 — Disclosure
When information may be disclosed
Service support
Service providers
Personal information may be handled by carefully selected service providers where this is needed to operate the website or assist with communications. Where a provider handles information for Poker Pavilion Sydney, it should do so for the relevant service purpose. We do not list provider names, locations or contractual terms here because those details may vary with the service being used.
Legal and safety
Legal and safety reasons
Information may be disclosed where required or permitted by applicable law, in response to a lawful process, or where reasonably necessary to protect rights, safety or security. The appropriate response will depend on the circumstances. This wording does not mean that information will be disclosed in every situation where a request is received.
04 — Protection
Security and retention
Reasonable safeguards
We may take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Safeguards are considered in light of the information and the context in which it is handled. However, no method of transmission or storage can be guaranteed completely secure. If you have a privacy concern about a communication with the venue, please contact [email protected] so the matter can be reviewed.
Retention approach
Personal information may be retained for as long as reasonably necessary for the purpose for which it was collected, ongoing communication needs, record keeping or applicable obligations. When information is no longer reasonably required, it may be deleted, de-identified or otherwise handled in accordance with applicable requirements where appropriate. We do not state a fixed retention period because the appropriate period depends on the information and context.
- Purpose
- Whether the original enquiry or communication still needs to be addressed.
- Context
- Any reasonable record-keeping need or applicable obligation relevant to the information.
05 — Your requests
Your privacy choices
You can contact Poker Pavilion Sydney about access, correction or a privacy concern. The following guidance helps make the request clear and practical.